Privacy Policy
Last updated: January 15, 2025
At Cryptovortexlab, we believe privacy isn't just about compliance—it's about trust. This policy explains how we collect, use, and protect your personal information when you engage with our deep relaxation practices and self-development services. We're committed to transparency because your peace of mind matters as much as your personal growth.
Information We Collect
We collect information that helps us provide better relaxation experiences and personalized guidance. This includes data you provide directly and information we gather automatically through your interactions with our platform.
Personal Information
Name, email address, phone number, and location details when you create an account or contact us. We also collect demographic information to better understand our community.
Usage Data
Information about how you interact with our services, including session duration, preferred relaxation techniques, and progress tracking data.
Technical Information
Device information, IP address, browser type, and operating system details to ensure optimal performance across different platforms.
Communication Records
Records of our conversations when you contact support, participate in feedback sessions, or engage with our educational content.
How We Use Your Information
Your information helps us create meaningful experiences tailored to your self-development journey. We use this data to provide services, improve our offerings, and maintain secure, reliable access to our platform.
Service Delivery: We use your information to provide personalized relaxation programs, track your progress, and offer relevant guidance based on your preferences and goals.
Communication: To send you important updates, respond to inquiries, and share educational content that aligns with your interests in deep relaxation and self-development.
Platform Improvement: We analyze usage patterns to enhance our services, develop new features, and ensure our platform meets the evolving needs of our community.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we may share limited data with trusted service providers who help us deliver our services effectively.
Important: We only share information when necessary for service delivery, legal compliance, or with your explicit consent. All third-party partners are bound by strict confidentiality agreements.
These partners may include payment processors, email service providers, analytics platforms, and customer support tools. We ensure all partners maintain appropriate security standards and use your data solely for the specified purposes.
Your Privacy Rights
You have significant control over your personal information. We respect your rights and provide clear mechanisms for exercising them.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how you interact with our platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic site functionality and security | Session/1 Year |
| Performance Cookies | Help us understand how visitors interact with our site | 2 Years |
| Preference Cookies | Remember your settings and personalization choices | 1 Year |
| Marketing Cookies | Deliver relevant content and measure campaign effectiveness | 6 Months |
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some functionality of our services.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards: We use industry-standard encryption, secure servers, and regular security audits to protect your data both in transit and at rest.
Access Controls: Only authorized personnel with legitimate business needs can access your personal information, and all access is logged and monitored.
Regular Updates: We continuously update our security practices and systems to address emerging threats and maintain the highest protection standards.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.
Account information is typically retained for the duration of your active account plus three years for customer service and legal compliance purposes. Usage data and analytics information may be retained in aggregated, anonymized form for longer periods to help improve our services.
When you request account deletion, we remove your personal information within 30 days, though some data may be retained longer if required by law or legitimate business interests such as fraud prevention.
International Data Transfers
While our primary operations are based in India, we may transfer your personal information to other countries where our service providers or partners operate. We ensure all international transfers comply with applicable data protection laws and include appropriate safeguards.
Transfer Safeguards: We use standard contractual clauses, adequacy decisions, and other legally recognized mechanisms to protect your data during international transfers.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 16 years of age. If we discover we have inadvertently collected such information, we will promptly delete it from our systems.
Parents or guardians who believe their child has provided us with personal information should contact us immediately using the information provided below.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes through email or prominent notices on our platform.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please reach out to us:
Email: [email protected]
Address: Flat No 1, Avadhoot Legacy, Krushna Nagar
Behind Yashwant Market, Maharashtra 422010, India
Phone: +91 9990206420